Cancel any time before the cutoff
Because we import to order, food can't come back once it's been shipped — but an order can be cancelled and refunded any time before its cutoff. The next one is 25 October 2026.
Cancellations before the cutoff
A basket you haven't ordered is never charged, so there is nothing to cancel. If you have placed and paid for an order, tell us any time before its cutoff and we cancel it and refund you in full.
No returns on food & drink
For food-safety reasons we can't accept returns of produce or any other edible goods once they've been delivered — unless they arrive damaged, defective or not as described.
Cancelling for a full refund
Your basket stays editable right up to its cycle's order cutoff — we import on demand every two weeks, so the next one is 25 October 2026. Until that moment you can change what's in it, remove everything, or cancel the order outright — from your dashboard or by contacting us. Cancel before the cutoff and you are charged nothing; if payment has already been taken, we refund it in full to your original payment method within 5–10 working days.
After the cutoff we place our import order with our suppliers based on exactly what's been ordered, so the basket can no longer be cancelled or changed. That's what keeps waste near zero and prices low.
The one exception is an order we're late on — see below.
Produce and edible goods
We do not accept returns or exchanges of produce or edible goods — including anything perishable, opened, or sealed for hygiene — simply because you've changed your mind. Once food has left our warehouse we can't verify how it's been stored, so we can't resell it or take it back.
The exception is anything that arrives defective: damaged or broken in transit, spoiled, past its date on arrival, or not the product you ordered. Those we'll always put right.
If we're late
Every order is sold with an estimated delivery window, shown on your basket before you pay and on your deliveries page afterwards. If that window passes by more than 3 days and your order still hasn't been sent, a Cancel and refund button appears against it on your deliveries page.
Press it and we cancel the order and refund the whole thing — items and delivery — to the card you paid with, with a confirmation by email. No need to contact us and wait for a reply. Refunds usually land within 5–10 working days.
Once a box has been packed and handed to the courier it's on its way, so the button disappears at that point. If it then arrives damaged or not as described, the section below applies instead.
Something arrived damaged or broken
Get in touch within 14 days of delivery with your order details and a photo of the item and its packaging. We'll refund or replace it — your choice — and you won't normally need to send anything back to us.
None of this affects your statutory rights as a consumer.