Service updates

We are currently experiencing issues with the delivery of confirmation and shipping emails due to some providers such as Hotmail and Yahoo blocking our emails - whilst some end up in spam. We are working on rectifying this by moving to a different mailing service. This work is expected to be finished Tuesday 13th October 2026. If you haven't received an email, are unsure of order details and don't have a customer account - please contact customer service through our contact form and we generally respond within 24 hours.

Update: We are currently working through the backlog of orders and orders are leaving our facility. Original incident details: One of the pallets designated for the 31 August to 6 September deliveries was damaged during transit to our German cross-docking facility in Bielefeld. A replacement has been dispatched and is currently in transit between Germany and the UK. Unfortunately this will cause delays for a number of orders that were due to be delivered 31 August to 6 September. Affected customers will be able to cancel their order if they no longer wish to receive it - a full refund will be issued. There's no need to contact customer service. Simply log into the customer portal - and the option will show for affected orders.